If you experience a problem with your order please contact us first and let us a chance to help you. Our policy is simple and always to your advantage.
In case of a return the buyer must follow those instructions:
In case of a return the buyer must inform royalmilitarysurplus.com of the reasons of the return request and receive a Retun Merchandise Authorization number (RMA) before shipping (No return will be accepted without a RMA/Store credit will be available for exchange request). All returns must be made within 14 days from the date of reception of the order for international destinations and 7 days from the date of reception for domestic destinations (Canada). The items must be unused and in the same condition as selled (New with tags, Unused, Unwashed).
Exchanges: Ordering clothing online can be a delicate task. We are providing accurate sizing charts with our products but we understand that sometime you need to exchange purchased items for a different size than you first imagine. Before returning your item(s) you must contact us by email and explain the situation (Is it too large? Too small? Etc.). We will send you a return number to attach to your package. Your items(s) must be returned in original state, with original tags, unused and unwashed. We will not accept any return without authorization number.
If the items you received are defectives, damaged or in a different size that you ordered please do not hesitate to contact us and we will help you resolve the problem rapidly. Please understand that such problems and defects are very rare but can still happen from time to time. If it happens to you please be sure we will assist you. Before returning your item(s) you must contact us by email and explain the situation (What seem to be the problem? What is the damage reported? How the items you received are different that the items you purchased? Etc.). Please include a minimum of 1 picture by problem you are reporting to give us a chance to understand the problem and approve the return process (You can send us a very basic picture – As long as you provide visual proof). If you received a damaged, defective or different size item we will send you a Free/Prepaid Canada Post label to return your package at our location. We will also send you a return number to attach to your package. Your items(s) must be returned in original state, with original tags, unused and unwashed. We will not accept any return without authorization number.
Refunds: If you received a Defective, Damaged or Different Size item(s) please contacts us and follow the Return/Exchange instruction. Upon reception and verification of the merchandise we will credit or refund your order following your choice. We will not process any refund without authorization number.
In some cases, if the return exceed the 14 days period Royal Military Surplus keep the right to charge Renting Fees. Renting Fees are automatically applied to the buyer's account (1% of the entire order amount per day for the first 60 days then a 0.5% per additional day - No limit). All packages will be received and opened with Canada post inspection officer to confirm the content and state of the received merchandise. All international packages need to be indicated as a returned merchandise and will be mandatory opened at border by Canada Border Agency Service to confirm the content and state of the returned merchandise (In accordance with the manifest registered with postal authorities - No packages will be accepted with importation charges caused by failure to proceed correctly). All incomplete or used returned merchandise will be considered as a postal fraud and prosecuted by your national postal agency (In accordance with FBI, Interpol, CBSA legislations). All use of Paypal resolution service to commit a fraud will be legally registered (In accordance with Paypal, FBI, Interpol, CBSA legislations). We will also send you a bill for the due charges. In addition we will open a credit charge on your name with Equifax and register the transaction to your credit report. Refunds are made with Original Payment (via Paypal) within 14 days. Store Credit is mandatory for items purchased as "Used", mandatory for exchange request (No refund) and also available on demand. It is always a pleasure to help and assist our valued customers and a duty to make sure abusers are prosecuted and fined.
If you have any additional question please do not hesitate to contact us at email@example.com
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Royal Military Surplus and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Royal Military Surplus believes that customer conduct violates applicable law or is harmful to the interests of Royal Military Surplus and its subsidiaries. Royal Military Surplus is also keeping the right to exclude and/or cancel any customer/Order at any time without limitations.
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SHIPPING AND DELIVERY
Royal Military Surplus is a business located in Canada and ships merchandise anywhere in the world. Our reliable partners (Canada Post, USPS, Fedex, Purolator, DHL and other international postal services) are offering a large choice of options for the delivery of your packages. Both the Worldwide fixed shipping rates offer and the Free shipping offer are processed with Canada Post services. The worldwide fixed shipping rates offer includes the accelerated service for Canada and USA. Other international destinations will be provided with the best available service (Air Service - Except for oversize Order and/or location limitations). In addition of the suggested shipping choices you can always contact us in order to get all the shipping options concerning your order.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Royal Military Surplus is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Royal Military Surplus charges sales tax for merchandise ordered on this Web site based on the applicable Canada state sales tax rate and the location to which the order is being shipped within Canada (Each Province following their own combined rate). USA & International destinations are exempted from canadian taxes (Customs and import duties may be applied by your country - Contact your local customs office dor details).
The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Royal Military Surplus makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Royal Military Surplus SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Royal Military Surplus BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Royal Military Surplus is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
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BECOME A RMS DEALER - Wholesale & Resellers Discount (Worldwide)
Royal Military Surplus is proud to offer a large selection of Military Kits, Combat Uniforms and Tactical Gear. We are manufacturer of the RMS High-Quality Uniforms & Tactical Gear Brand offered in our store. If you wish to sell our products in your store & website please register with us and include those informations: Name and location of your business and E-mail adress. As a RMS Dealer you will enjoy a substantial discount on all RMS items in stock and access to hundreds of Military, Airsoft & Paintball items not yet listed. Approval within 24 hours. REGISTER NOW
GROUPS & TEAMS DISCOUNT
If you are representing a Group, a Sportive Team or if you are a member of a governmental security agency (Police, Military active personnel or Veteran) it will be our pleasure to give you a discounted price on all our items in stock. Please register with us and we will send you a discount Coupon Code that you can enter at checkout and apply to all your orders. REGISTER NOW
All notices from Royal Military Surplus to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Royal Military Surplus shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address. Delivery shall be deemed to have been made by You to Royal Military Surplus five (5) days after the date sent.